Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email ([email protected]) at first.

Return & Exchange Conditions

• Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
• Please note: We do not accept the return of any fake products unless defective or faulty.

General Return Process

• Step 1: Get in touch with our customer support representatives at [email protected] to respond to any queries you may have and to explain why you are returning.
• Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
• Step 3: Send the returned items back to the specified return address, making sure they are packed fully. Please save the appropriate proof of postage and make sure your things are securely wrapped.

Costs

• Your return charge will be subtracted from your refund for returns made internationally. Refunds will only be handled if the items you utilize for a return arrive in our warehouse. If they don't, you'll need to file a dispute with the carrier. For orders that exceed the customs threshold, you can be required to pay a custom duty charge and be subject to importation.

Policies

Unauthorized returns of goods won't be allowed.

After you receive an item, it must be returned within 30 days. Every item needs to be in its original packaging, undamaged, unworn, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required. Customers are required to utilize a shipping method that offers tracking information when returning or exchanging merchandise.

Order Cancellations

• We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
• Please submit a help ticket from Contact Us if you decide to cancel the order.

Refunds

We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.

In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.

Non-returnable items:

Sadly, we are unable to accept returns for items that are on sale or for customer-caused damage or loss to the product.

Exchanges

Returning the item you have is the quickest approach to make sure you get what you want. Once the return is accepted, you can buy the new item separately.

Please get in touch with our customer care staff if you need more help or have any queries regarding our returns policy. We will be pleased to assist you and respond to your inquiries.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	AIWEB LIMITED
Company Address:	No. 2-16 Fa Yuen Street Mongkok, Kowloon, Hong Kong (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help